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Frequently Asked Questions

Virtual Care Membership

  • Is Primestin Care Membership considered health insurance?

    No, Primestin Care membership is not insurance. Primestin Care provides a healthcare membership based on the direct primary care (DPC) payment model – an innovative alternative payment model that consists of a flat and affordable membership fee. 

  • How can I access virtual visits with a clinician?

    You can access your virtual visits via the Primestin Care app. The app is available in the IOS and Google Play store. 

  • When can I request a telemedicine visit?

    You can request telemedicine at any time. Our telemedicine clinicians are available 24/7. 

  • What kind of care coordination does Primestin Care provide to its members?

    Our dedicated care coordinators help schedule specialist appointments, arrange lab services, and coordinate any in-person care you may need. We also assist with navigating membership benefits, managing referrals, and ensuring seamless transitions between providers. Whether it’s coordinating mental health support, follow-up care, or finding the right healthcare resources, Primestin Care is here to simplify the process and ensure you receive the best possible care.

  • How can I access my mental health resources?

    Download the TalkspaceGo app, available in both IOS App Store and Google Play Store. Enter code Primestin at registration to access your mental health resources instantly!

  • Does my membership include mental health visits with a therapist?

    Yes, Primestin has partnered with Talkspace to grant you 3 months of access to a licensed therapist, with two virtual visits per month and regular text, audio and video messaging to your therapist for an additional $50 each month. If you wish to continue seeing your therapist after 3 months, you can do this at a rate of $200 per month. To receive your voucher, call our care coordinators through the Primestin Care app to get started.

  • What hours are your care coordinators available?

    Our care coordination team is currently available Monday-Friday from 9 AM-5PM. If you call outside of business hours, a care coordinator will return your call the following business day. If you are experiencing an emergency, please seek medical attention from the ER.